Shipping Policy

At Dabster Motors Port, we aim to provide a smooth and hassle-free shopping experience, and that includes making sure your order reaches you as quickly and securely as possible. This Shipping Policy outlines how we handle shipping for all orders placed on our website.

1. Shipping Methods & Delivery Times

We offer various shipping methods to cater to different needs. Delivery times may vary depending on your location and the shipping method chosen.

• Standard Shipping: Typically takes 5-7 business days for delivery within the continental United States. For international orders, delivery times may vary.
• Expedited Shipping: Typically takes 2-3 business days for delivery within the continental United States.
• Express Shipping: Orders placed with express shipping should arrive within 1-2 business days, depending on location.

Please note that delivery times are estimates and may be subject to delays due to factors beyond our control (e.g., weather, customs, or carrier issues).

2. Shipping Costs

Shipping costs depend on the size, weight, and destination of your order. During checkout, you will be able to view the exact shipping fees based on your order and chosen shipping method. We strive to offer competitive and affordable rates for all our customers.

3. Order Processing

All orders are processed during business hours (Monday through Friday, 9:00 AM - 5:00 PM). Orders placed after 3:00 PM will be processed the next business day. Please note that processing times may vary during holidays or high-demand periods. Once your order is processed and shipped, you will receive a tracking number to monitor your shipment.

4. Free Shipping

We offer free standard shipping on qualifying orders over a certain amount. The free shipping offer may be subject to conditions based on your location, product availability, and order size. Check our website or contact our customer service team for more details on free shipping eligibility.

5. International Shipping

Currently, we offer international shipping to a number of countries. Please note that international shipping may take longer than domestic orders and may be subject to customs duties, taxes, and fees that are the responsibility of the customer. The delivery time for international shipments varies depending on the destination and customs processing.

6. Order Tracking

Once your order is shipped, we will send you an email with a tracking number, which you can use to track your package. You can track your order directly on the carrier’s website. Please allow up to 24 hours for tracking information to be updated after the shipping confirmation is sent.

7. Shipping Restrictions

We currently do not ship to P.O. boxes or APO/FPO addresses. Some oversized items may be subject to additional shipping charges or restrictions. In the event that an item cannot be shipped to your location, our customer support team will contact you to discuss alternative arrangements.

8. Shipping Delays

While we do our best to ensure timely delivery, please be aware that shipping carriers occasionally experience delays due to weather, high-demand seasons, or unforeseen circumstances. We are not responsible for shipping delays caused by the carrier or other external factors. However, if you experience a delay, please contact our customer service team for assistance.

9. Damaged or Lost Shipments

We take great care in packaging your order, but in the unlikely event that your package arrives damaged or if your shipment is lost, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund, depending on the situation. Please retain all original packaging and damaged items for our investigation.

10. Address Accuracy

It is your responsibility to provide accurate and complete shipping information. Orders returned to us due to incorrect addresses will incur a re-shipping fee. If you realize an error in your shipping address, please contact us as soon as possible so we can update it before the order is shipped.

11. Customer Support

If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to our customer support team. We are happy to assist you and ensure that your order arrives on time and in perfect condition.